📦 Shipping Policy — Atomic Critter Clothing

Welcome to Atomic Critter Clothing. We make weird, story-driven apparel — and every item is printed just for you.

That means no warehouses full of sad, pre-made shirts… but it does mean a slightly different shipping flow than big-box stores. Here’s how it works.

🖨️ How Orders Are Made

All Atomic Critter Clothing products are made to order and fulfilled by our print-on-demand partner, Printful.

Once you place an order:

• Your item is printed specifically for you
• Quality-checked
• Packaged
• Then shipped straight to your door

Production time:
Most orders are produced within 2–5 business days before shipping.

During holidays, launches, or high-traffic periods, production may take a little longer. We promise we’re working on it — printers need sleep too.

🚚 Shipping Rates & Delivery Estimates

US orders pay one flat rate, $10 for Standard shipping, and US orders over $65 ship free. For the 27 other countries we ship to, the rate is shown at checkout.

Estimated delivery times (after production):

• U.S. Standard Shipping: 3–7 business days
• International Shipping: 7–21 business days (varies by country)

These are estimates. Once your order ships, delivery speed is controlled by the carrier and the general chaos of the world.

📍 Tracking Your Order

When your order ships, you’ll receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after shipment.
If tracking seems frozen for a bit — that’s normal and usually resolves on its own.

🌍 International Orders & Customs

We ship to the US and 27 other countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates and the United Kingdom. The Columbia fleece jacket ships to US addresses only.

International orders may be subject to customs fees, duties, or import taxes set by your country.

These charges are not included in your order total or shipping cost and are the responsibility of the customer.

Atomic Critter Clothing has no control over customs delays or fees — governments gonna government.

📦 Lost, Damaged, or Incorrect Orders (Important)

If something goes wrong with your order, don’t panic — but do contact us promptly.

In line with Printful’s official policies, we can help with:

• Items that arrive damaged
• Items that are misprinted
• Items that are lost in transit

You must contact us within 14 days of delivery, or of the estimated delivery date if the parcel never arrives, to be eligible for a replacement or refund.

When reaching out, please include:

• Your order number
• A brief description of the issue
• Clear photos (if the item is damaged or misprinted)

Once the issue is verified, you get a free replacement or refund.

🏠 Incorrect Shipping Addresses

Please double-check your shipping address before placing your order.

If an order is returned due to an incorrect or incomplete address, or because it was unclaimed:

• The customer is responsible for the cost of reshipping.
• We will contact you if this occurs.

Sadly, we do not yet have teleportation technology.

💬 Need Help?

If you have questions about shipping, delays, or order issues, contact us at:

📧 support@atomiccritterclothing.com

We’re humans. We read messages. We care. And we’ll help however we can.